Free template with effective responses to online reviews

What is a restaurant review template?

Did you know that 81% of consumers* read online reviews on Google before visiting a business? This is not just a fleeting phenomenon but a mounting trend that will have a lasting impact on your online presence. In fact, Google uses analysis from users’ reviews to improve the SEO ranking of a business's website.

So, whether your customers want to share a positive or a negative opinion about a dining experience, the perfect restaurant review template should include the following elements: 

• The establishment’s details
• Questions about the location and the atmosphere
• Space to talk openly about the pros and cons
• Questions on the service quality and the menu offering
• Ask about specific dishes that left an impression on diners

All these aspects will help you draft a pertinent and consistent review template that will assist new potential guests in seeking out attractive features of your restaurant. Ultimately, a well-structured online review will give the right guidance to users and strengthen the restaurant’s reputation. 

Source

*https://www.brightlocal.com/research/local-consumer-review-survey/

Benefits of using a restaurant review template

Customer’s opinions about their dining experiences often constitute an important part of restaurant marketing. At TheFork and TripAdvisor, we know this first-hand thanks to our constant interactions with our community. We receive millions of comments about the experiences of our restaurant users on a daily basis.

Did you know:

1. 77% of people read comments on at least two platforms when researching a business online
2. 88% trust feedback more than personal recommendations
3. On average, people read 7 reviews before booking

Online opinions affect restaurants' ability to market themselves. Armed with plenty of tips from TheFork on how to encourage customers to write more online reviews, it’s time to get down to it!

Source: https://www.brightlocal.com/research/local-consumer-review-survey/

Why is it essential to respond to customer reviews?

It builds loyalty amongst your satisfied customers.

It inspires confidence in future guests.

It keeps you tuned in and attentive to their needs.

We have prepared a short guide with a list of basic responses to help you reply effectively to customers’ online reviews on your TheFork and TripAdvisor profiles after their visit to your restaurant.

With our guide, we are sure that you and your team will have the tools to increase your restaurant’s visibility. Here, you’ll find a response for every type of comment and improvement goal. This is a practical review template that you can have handy at all times!

Download your free restaurant review template

TheFork Manager is the ideal tool to handle all your restaurant’s reviews and templates practically and conveniently. If you are still unfamiliar with this function, get in touch with an advisor at TheFork, who will gladly show you its advantages.

Is your restaurant still not properly advertised on our platforms?

Then, click here to join TheFork.

You’ll increase your reservations, online reviews, and the number of customers in no time. Don't be left behind!